{"id":551,"date":"2024-10-03T20:18:51","date_gmt":"2024-10-03T20:18:51","guid":{"rendered":"https:\/\/keluvo.com\/template\/?page_id=551"},"modified":"2025-06-25T13:26:17","modified_gmt":"2025-06-25T13:26:17","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/ecostera.com\/template\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"551\" class=\"elementor elementor-551\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1c78e8 e-flex e-con-boxed e-con e-parent\" data-id=\"d1c78e8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-274067b elementor-widget elementor-widget-spacer\" data-id=\"274067b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa9c60d e-flex e-con-boxed e-con e-parent\" data-id=\"fa9c60d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8423879 elementor-widget elementor-widget-heading\" data-id=\"8423879\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a64bede elementor-widget elementor-widget-text-editor\" data-id=\"a64bede\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We will get back to you in 24 hours<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af1124 elementor-widget elementor-widget-shortcode\" data-id=\"0af1124\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"forminator-ui forminator-custom-form forminator-custom-form-1788 forminator-design--flat  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-1788\" data-uid=\"69da183c2602c\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-1788\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-1788 forminator-design--flat  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"1788\"\n\t\t\t\t data-color-option=\"theme\" data-design=\"flat\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"69da183c2602c\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_69da183c2602c\" id=\"forminator-field-email-1_69da183c2602c-label\" class=\"forminator-label\">Email Address <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_69da183c2602c\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_69da183c2602c\" id=\"forminator-field-textarea-1_69da183c2602c-label\" class=\"forminator-label\">Message<\/label><span id=\"forminator-field-textarea-1_69da183c2602c-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><textarea name=\"textarea-1\" placeholder=\"\" id=\"forminator-field-textarea-1_69da183c2602c\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" maxlength=\"180\" ><\/textarea><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Submit<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"8fee574b54\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/template\/wp-json\/wp\/v2\/pages\/551\" \/><input type=\"hidden\" name=\"form_id\" value=\"1788\"><input type=\"hidden\" name=\"page_id\" value=\"551\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/ecostera.com\/template\/contact-us\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77de5f5 e-flex e-con-boxed e-con e-parent\" data-id=\"77de5f5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bc943e e-flex e-con-boxed e-con e-parent\" data-id=\"9bc943e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6673a76 elementor-widget elementor-widget-spacer\" data-id=\"6673a76\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-426f155 e-flex e-con-boxed e-con e-parent\" data-id=\"426f155\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cbf644 elementor-widget elementor-widget-text-editor\" data-id=\"4cbf644\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"caption-with-letter-spacing\">Frequently Asked Questions<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe98b5e elementor-widget elementor-widget-shortcode\" data-id=\"fe98b5e\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-1792 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-1792.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-1792.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-1792.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-1792.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-1792.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1750857647\"><div id=\"sp-ea-1792\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-17920\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse17920\" aria-controls=\"collapse17920\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> 1. Where can I find my shipping code?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse17920\" data-parent=\"#sp-ea-1792\" role=\"region\" aria-labelledby=\"ea-header-17920\"> <div class=\"ea-body\"><p>Once your order has been dispatched, you will receive a tracking number by email. The tracking code is usually sent within 1-3 working days. Please note that it may take several working days for the tracking code to become active.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-17921\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse17921\" aria-controls=\"collapse17921\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> 2. How can I check the status of my order?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse17921\" data-parent=\"#sp-ea-1792\" role=\"region\" aria-labelledby=\"ea-header-17921\"> <div class=\"ea-body\"><p>Use the tracking code you receive by email to track the status of your order. Enter the tracking number in the \"Shipment Tracking\" section of the website to see the current status of your shipment.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-17922\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse17922\" aria-controls=\"collapse17922\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> 3. What if I am not happy with my order?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse17922\" data-parent=\"#sp-ea-1792\" role=\"region\" aria-labelledby=\"ea-header-17922\"> <div class=\"ea-body\"><p>If you are not satisfied with your order, please contact us at info@ecostera.com\/template. Please describe your problem in as much detail as possible by providing a photo or video of the defect. After assessing the problem with the ordered product, we will try to reply as soon as possible and find a mutual compromise to solve the problem.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-17923\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse17923\" aria-controls=\"collapse17923\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> 4. Are my payment details safe?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse17923\" data-parent=\"#sp-ea-1792\" role=\"region\" aria-labelledby=\"ea-header-17923\"> <div class=\"ea-body\"><p>We use SSL (Secure Socket Layer) encryption, which ensures that your data is transmitted securely between your browser and our servers. This provides additional protection against data theft and ensures that your personal payment details are safe.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-17924\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse17924\" aria-controls=\"collapse17924\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> 5. Didn't find the answer to your question?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse17924\" data-parent=\"#sp-ea-1792\" role=\"region\" aria-labelledby=\"ea-header-17924\"> <div class=\"ea-body\"><p>If you have unanswered questions or need further information, please contact us at info@ecostera.com\/template.<\/p><p>Our customer service team is always ready to help and answer your questions.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87fd7db e-flex e-con-boxed e-con e-parent\" data-id=\"87fd7db\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ece9a39 elementor-widget elementor-widget-spacer\" data-id=\"ece9a39\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact us We will get back to you in 24 hours Frequently Asked 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